Unfortunately, Google does not has an option of negative stars, else I would have given them -5 stars, very unprofessional behaviors, the customer service is rude. They changed the appointment 3 times, then they will just not show up on the agreed time. they gave a guarantee of 6 months for the pest controls , but its effect didn't last even 6 days, now they are just delaying the whole thing and trying to find excuses for not to redo the service. worst experience ever, will never recommend them to anybody.
Service is not bad but the pest control effect doesnt even last for one day! They did 3-4 times pest control for me within a span of 1-2 months but not even a single cockroach was found dead. Their chemical solutions are not at all effective. Infact i realized pest multiplication after the sprays and gel sessions. Sorry but i wont recommend. The staff is good and professional. But ultimately their service is not at all effective as the quality of chemicals used for pest control is very poor...almost like spraying water.
I felt the job could have been done better the first time around 1 week later the fumigation was done again..much better...
I have used Akkad since I arrived to Dubai in 2018, last time I have used them in March 2022, after one month I got all insects again, tried to reach them and their answer was very rude and unprofessional specifically from receptionist. Despite the rudeness, Their response is delaying you to do follow up on what in first place was their mistake. On the other hand they make your life difficult to do the job Not recommending them anymore.
I have been using them for 2 years, i was disappointed recently by their rude attitude and mis handling of appointments, to an extent that no show from their side, further more i had to get their services 3 times in less than 6 months as i was seeing different types of insects After thr warranty i will diffently not use them again and will not recommend it to anyone
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