At Al Tayer we believe that success is measured against more than just a sales figure.
Al Tayer
Garhoud Atrium - 2nd St - Garhoud - Dubai - United Arab Emirates
Our Address
Garhoud Atrium - 2nd St - Garhoud - Dubai - United Arab EmiratesOUR MISSION
To make passion our currency, relationships our bottom line and trust our trademark.
We are guided by our passion for excellence. Through each of our businesses we define best practice and set the benchmark others follow. We believe in long term business relationships that are based on mutual trust, ethical business practice, and the single-minded pursuit of delivering the extraordinary.
WHAT WE DO
At Al Tayer Group, we pride ourselves on our portfolio of unmatched brands and our presence across the Middle East. Established in 1979, we have spent more than 40 years creating our business, which is built on passion, trust and relationships.
Our portfolio extends across a number of interests and industries, including automotive, retail, hospitality, real estate, contracting and fitting, travel, engineering, and medical facilities, to name but a few. Ever-expanding, ever-diversifying, we have grown to become one of the most respected, successful and dynamic companies in the Middle East.
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I am writing to provide positive feedback about my recent experience. The customer service from A to Z was amazing, particularly the individuals at the front line, reception, the car attendant, and security—everyone was truly exceptional. I have one minor comment regarding the process for retrieving a vehicle. It was quite difficult to reach the car attendant by phone as the line was often unanswered or unavailable. This is intended as constructive feedback for improvement, not a complaint. Thank you for Land Rover
Customer shopping in Ounass platform be ware: unacceptable level of customer service! Despite your brand’s reputation for excellence, my recent interaction has been anything but that. I have made several calls and follow‑ups regarding a damaged product I received ( a very pricey bag). To date, I have not received a single update or resolution. This level of negligence is deeply disappointing and does not reflect the standards your brand claims to uphold. What is most concerning is the complete lack of accountability. I have been repeatedly assured that someone would contact me “shortly,” and the matter will be resolved. Every day I am the one calling to follow up yet three days have passed with no action whatsoever. One of the worse experiences with e-commerce ever.
If you don’t want to pay double, DON’T BUY FROM OUNASS. Because once you receive the damaged product - it’s yours and no one cares. When contacting the customer “care” team (who doesn’t care!) first they will tell you the investigation will take up to 48 hours (and by the way my order was with 2-hours delivery), then after 48 hours they will promise another 48 hours for the unknown solution. And at the end you only get… apologies… and that’s it. For the Ounass team (if reading) this review, my order number POU091379355 from September 13th - just to see how the customer’s complain was “managed”.
Ounass by al tayer is probably the worst customer service experience I’ve had. And they are consistent with it. Ordering for preferred time never happened. Deliveries would arrive past 10pm (even with preferred time selected). Customer service lodge complaints and use ChatGPT for EVERY SINGLE REPLY. What has happened to customer service I dont know anymore. I don’t think I’ll get my delivery fee back (preferred time same day). I’ve given up. This is my last order ever. I’d rather go to bloomingdales who fulfills their 2 hour delivery FOR FREE. FREE.
Shopping with Ounass is literally a nightmare. I received a damaged shoes from them more than a week ago and yet I’m still waiting from them to come pick it up check it again, though I was asked to send fotos of the product earlier, and then they will send me the replacement of the damaged piece. Unlike namshi and the rest of online shopping websites based in the UAE their customer service is really slow and outdated, first and last time to do such a mistake