At Al Tayer we believe that success is measured against more than just a sales figure.
If you don’t want to pay double, DON’T BUY FROM OUNASS. Because once you receive the damaged product - it’s yours and no one cares. When contacting the customer “care” team (who doesn’t care!) first they will tell you the investigation will take up to 48 hours (and by the way my order was with 2-hours delivery), then after 48 hours they will promise another 48 hours for the unknown solution. And at the end you only get… apologies… and that’s it. For the Ounass team (if reading) this review, my order number POU091379355 from September 13th - just to see how the customer’s complain was “managed”.
Travel agency. Helpful staff. They have multiple agencies of other reputed travel groups.
Door for my car Jaguar xf not closing due to latch problem . Dropped the car on Wednesday 7th June at gharoud . Was told a report will be prepared to assess the damage for aed 900. Complete rip off.. now the report cannot be provided before Sunday and wonder how long they will take to repair...
Worst experience!! I felt like being cheated; I purchased a car from Al Tayer motors that were under warranty near to expiring; then I was offered an extended warranty, which I was charged extra, and just after driving for 5000 Km, a check engine sign appeared. After contacting the service center, they asked me to pay for these parts by saying these parts are not covered by warranty; I have to pay for engine parts even after having the Warranty. They could have replaced the parts before selling this car to me. I purchased this from a Pre-Owned showroom of Al Tayer Group, and it was their responsibility to replace all damaged or weak parts. Still, they waited for someone to buy, and then they could charge the owner by showing the policies not even discussed at the time of selling. The staff was confident that all parts were covered and now they are asking me to pay for the replacement. I felt like being scammed and fooled; It was better to buy from outside than from Pre-Owned as they use the tool of being certified, which is why I got trapped. It is hard to believe that the vehicle engine parts needed to be replaced after just 5000 Km, and Al Tayer was unaware of it when selling.
The customer service is very bad , I requested online for car leasing for defender p130 , after more than a weak they called and asked did you apply for leasing!? Still asking question, no I request double cheese burger! Seriously lack of sert
To make passion our currency, relationships our bottom line and trust our trademark.
We are guided by our passion for excellence. Through each of our businesses we define best practice and set the benchmark others follow. We believe in long term business relationships that are based on mutual trust, ethical business practice, and the single-minded pursuit of delivering the extraordinary.
WHAT WE DO
At Al Tayer Group, we pride ourselves on our portfolio of unmatched brands and our presence across the Middle East. Established in 1979, we have spent more than 40 years creating our business, which is built on passion, trust and relationships.
Our portfolio extends across a number of interests and industries, including automotive, retail, hospitality, real estate, contracting and fitting, travel, engineering, and medical facilities, to name but a few. Ever-expanding, ever-diversifying, we have grown to become one of the most respected, successful and dynamic companies in the Middle East.
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