Bridgeway Relocations
24B Street - Al QuozAl Quoz Industrial Area 2 - Dubai - United Arab Emirates
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24B Street - Al QuozAl Quoz Industrial Area 2 - Dubai - United Arab EmiratesSee Your Business On The Dubai Business Directory!
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They lied about the cost as well as the shipping time and route. I was given a quote which I was told would be revised to reflect the cost of the actual volume. Then once they had picked up the shipment and put it in a container ready to leave they sent the bill for a larger volume and told me that this was the minimum and I had no choice. Extortion at its finest in Dubai as usual. Now the shipment is taking twice as longe as quoted and they have to be chased multiple times to get any response. DO NOT USE THIS COMPANY. They take the typical Dubai attitude of screwing the customer to a new level, and outright lie and cheat. I stand by my review. They lied about the cost, the time it would take, the cost and the routing. Don't trust them. Yes this is a common problem in Dubai where they take advantage of people, because there is no way to dispute bad business practices. They prey on the Expats.
The Bridgeway Relocations, Dubai, is a professionally managed company, all staff are friendly, courteous with good technical skills. My recent overseas shipment was handled by them with no issues as such. In addition, they establish a good communication with the customer until the shipment reaches the destination.
Dear Anthony We cannot thank you enough for all the help rendered by you and your company with respects to the conveyance of all our personal effects from India to the UAE. Your company made everything seamless and stress free for us. The packing and unpacking of all our goods was conducted in a thorough and professional manner and everything was properly accounted for. The packing was superb and quality of materials used top rated. Also we were really impressed with your counterparts in Dubai; they unpacked and accounted for every item. Finally, on a personal note we would like to thank you for being so accommodating on the prices quoted and on storing our goods without extra charges. Cordially, Hanisha & Ashoak Daryani
Bridgeway was excellent in arranging our move. Jolly and her team including Derashine were brilliant and quick to respond. Very knowledgeable about the procedure door to door. The packing was also excellent. Well done and I would certainly recommend them.
Update: Do not use the services of this company. Finally opened our television to find it had broken on the corner and damaged the screen. Emails and whatsapp messages seeking a response (if not insurance compensation) has turned to deaf ears. I understand these things happen in transit especially to fragile items BUT a lack of communication is poor and pathetic. Not recommended! ************************************ I am torn between a 2 and a 3 star review for Bridgeway. In summary, Bridgeway's services at home (in our case, the UAE) are very good and well serviced. Can't say the same with service once the cargo is shipped. Let me start at the beginning - We received our Canadian residency and were looking to relocate to Ottawa, Canada. A month from our move, we sounded out a dozen companies in the UAE. Out of them, we zeroed in on a couple that seemed to be both cost effective and response. Bridgeway was, by far, more proactive than the rest and given their promptness decided to go with them. Come moving day (Jan 6 2018), Bridgeway staff were present at a predetermined time, with their packing and moving staff. A team of 5 (or 6) staff spent 4-5 hours packing our place. This included a wide array of items including an LCD television set, books, linen, clothes, etc. The packing was done very professionally and the staff cooperative and well behaved. All in all, a happy day. We were told beforehand that given the time of the year (low season) and the volume of our cargo (half container), it would take a while for the shipment to leave port. They estimated anywhere between a few weeks to a month. This was acceptable to us as we were only reaching Ottawa end of February. The shipment left port finally mid February. I was sent an email with details including the name of the ship, estimated schedule and local moving agents/handlers. Our ETA was end March... on googling, the ship was still somewhere near Egypt which was surprising. On inquiring, we found out that our cargo had moved from one ship to another and we were given a new arrival date - 'sometime in April'. Now Ship 2 was anchored off Gibraltar Bay with no updates given. Finally, the ship crossed the Atlantic and reached Montreal mid April. From Montreal, the cargo went by rail to Toronto where it stayed for Customs clearance. Finally, it left Toronto and reached Ottawa today (23 May), a full 3 months+ since shipment. The delivery guys were very cooperative and all the goods were accounted for. But my frustrations are with the local agent and the general lack of communication. If your final destination is somewhere central like Toronto, the services should be more punctual. If not, I am not sure if it's worth it. But hey! At least we got our stuff...