Excellent company. The packing which takes too much time was splendid. The supervisor Wilson managed it well. Santosh the manager was excellent. The delivery was also very good. The manager in UAE Lasheen was also excellent.
The Bridgeway Relocations, Dubai, is a professionally managed company, all staff are friendly, courteous with good technical skills. My recent overseas shipment was handled by them with no issues as such. In addition, they establish a good communication with the customer until the shipment reaches the destination.
Update: Do not use the services of this company. Finally opened our television to find it had broken on the corner and damaged the screen. Emails and whatsapp messages seeking a response (if not insurance compensation) has turned to deaf ears. I understand these things happen in transit especially to fragile items BUT a lack of communication is poor and pathetic. Not recommended! ************************************ I am torn between a 2 and a 3 star review for Bridgeway. In summary, Bridgeway's services at home (in our case, the UAE) are very good and well serviced. Can't say the same with service once the cargo is shipped. Let me start at the beginning - We received our Canadian residency and were looking to relocate to Ottawa, Canada. A month from our move, we sounded out a dozen companies in the UAE. Out of them, we zeroed in on a couple that seemed to be both cost effective and response. Bridgeway was, by far, more proactive than the rest and given their promptness decided to go with them. Come moving day (Jan 6 2018), Bridgeway staff were present at a predetermined time, with their packing and moving staff. A team of 5 (or 6) staff spent 4-5 hours packing our place. This included a wide array of items including an LCD television set, books, linen, clothes, etc. The packing was done very professionally and the staff cooperative and well behaved. All in all, a happy day. We were told beforehand that given the time of the year (low season) and the volume of our cargo (half container), it would take a while for the shipment to leave port. They estimated anywhere between a few weeks to a month. This was acceptable to us as we were only reaching Ottawa end of February. The shipment left port finally mid February. I was sent an email with details including the name of the ship, estimated schedule and local moving agents/handlers. Our ETA was end March... on googling, the ship was still somewhere near Egypt which was surprising. On inquiring, we found out that our cargo had moved from one ship to another and we were given a new arrival date - 'sometime in April'. Now Ship 2 was anchored off Gibraltar Bay with no updates given. Finally, the ship crossed the Atlantic and reached Montreal mid April. From Montreal, the cargo went by rail to Toronto where it stayed for Customs clearance. Finally, it left Toronto and reached Ottawa today (23 May), a full 3 months+ since shipment. The delivery guys were very cooperative and all the goods were accounted for. But my frustrations are with the local agent and the general lack of communication. If your final destination is somewhere central like Toronto, the services should be more punctual. If not, I am not sure if it's worth it. But hey! At least we got our stuff...
Bridgeway was excellent in arranging our move. Jolly and her team including Derashine were brilliant and quick to respond. Very knowledgeable about the procedure door to door. The packing was also excellent. Well done and I would certainly recommend them.
We did trucking shipment in the ME and it was very pleasant, simple and quick. TeRecommend as was super easy to organize dates preferred and the price was very competitive including crating large delicate mirrors and paintings. The terrific team of Derashine, Vinay and Santhosh answered lots of questions ahead of time and always reachable even on weekends. Teams that packed and unpacked were well trained, careful and hard working. They checked the process all the way until unloaded at receiving location and confirmation all in order. Quite a welcome surprise after always hearing how disastrous a move can be!
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