Dnata Travel

Unit LG - 147 شارع المركز المالي The Dubai Mall - lower ground floor - وسط مدينة دبي - دبي - United Arab Emirates

About Dnata Travel

3.8 / 5

from reviews

    Amisha Dajee
    February 04, 2023

    Always verify the information provided by the agent. We have now booked 3 holidays (excluding normal travel bookings) through Dnata and have had an issue each time. After each trip we continued to utilize their services thinking that as humans, we all make mistakes. We are now skeptical of this point of view especially after have faced issues on every trip. The issues faced includes agents promoting a preferred hotel but leave out essential information such as it is in the flightpath of the busy airport, the location is not central or difficult to get to, the hotel is on a.polluted beach and our latest, was that our flights were actually standby flights. The cherry on the top was getting a wine tasting tour voucher in Zanzibar when no such thing exists there. We had asked for a golf course in close proximity to the hotel which turned out to be 3 hours away. Even if escalated, Dnata HQ are non responsive. Better to plan your own holiday or at least double check and verify every single aspect of the booking.

    ms_ elseif
    March 09, 2023

    Excellent excellent service and friendly helpful staff.

    William Mirams
    May 24, 2023

    Very helpful staff. Have used a few times.

    October 27, 2021

    Great services. Special thanks to Rommel! he was so polite and supportive and he helped me and my wife to plan our vacation.

    Davron Tuhtaboyev
    August 24, 2021

    I was very disappointed from the service. On phone they gave me different price and in the store it was different. However, when I called the phone booking, the agent said they can match the price. The salesperson in branch refused to do so because I wanted to use my dnata voucher given by my employer. I don't understand as the voucher is also "money" so why not to give me the better rate. I went to Mercato branch and they didn't mind to use the voucher and do price match as well. So why not to make your customer happy when it is possible to do so? I will never visit Dubai Mall branch again. By the way, when I booked a ticket last time in Dubai Mall, there was no issue of using the voucher with better rate. I believe it depends on the person who is serving you.

    Dnata Travel

    Our Address

    Unit LG - 147 شارع المركز المالي The Dubai Mall - lower ground floor - وسط مدينة دبي - دبي - United Arab Emirates

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