Maryem Mohamed is an extraordinary travel consultant at the Dnata Dubai Mall. She displays professionalism at all levels. She must be recognised for this as she could definitely continue to lead and mentor her other colleagues as well. Thank you! Lucia🌸
Great services. Special thanks to Rommel! he was so polite and supportive and he helped me and my wife to plan our vacation.
I do not recommend to anyone at all, the reception makes you feel that he wants to rob you, rude, when you ask for something from them, he tells you that it is not his work and you must do the thing yourself,
Very unhappy with the performance of the dnata staff at the left luggage counter today. Bag was left by the airline and we went out of the way to collect it from the Airport to prevent dnata from needing to deliver it all the way to Abu Dhabi over the public holiday. Upon arrival they did not accept a digital copy of the lost luggage information, but stated a printed version of the soft copy would be acceptable. Despite having a printer at the dnata counter they refused to help. I had to ask a nearby business to help print my information. Not only was the bag lost out of my control, I was made to beg other companies to print my documents. On top of all this, despite being told the bag was ready for immediate pickup when we agreed to drive to the airport, it took a very long time which cost us a huge short term parking fee. Even a polite question of how long it might take was faced with a hostile reply that they had no control over how long it would take. If this was the case, there should have been no reassurance that the bag was immediately available. No concept of customer service. Extremely upsetting.
I was very disappointed from the service. On phone they gave me different price and in the store it was different. However, when I called the phone booking, the agent said they can match the price. The salesperson in branch refused to do so because I wanted to use my dnata voucher given by my employer. I don't understand as the voucher is also "money" so why not to give me the better rate. I went to Mercato branch and they didn't mind to use the voucher and do price match as well. So why not to make your customer happy when it is possible to do so? I will never visit Dubai Mall branch again. By the way, when I booked a ticket last time in Dubai Mall, there was no issue of using the voucher with better rate. I believe it depends on the person who is serving you.
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