Foreword: Before publishing this review I contacted the Manager/Owner to discuss about my experience. I received no feedback I had a bad experience with Pack n Move LLC. The deadlines were respected, the team members were (overall) nice but they were really careless. We had many things broken and what disappointed me the most are the answers I get again and again: "it is not us Sir" / "It was like that before" / "yes but it is a very minor thing Sir". My printer felt on the floor, the ink was linking (picture attached)... it was put back quickly in a carton box... and I discovered it the day after. A chair was cut when opening a plastic (picture attached) : "it was there before" A lamp was put with force in a carton box and was damaged: "yes but it as minor thing. Look, it is ok now". A tree branch broken EXACTLY next to their truck tire... "It was there before". again and again and again... In the end they told me that "everything is there, please sign the receipt". I told them "How can I be sure that everything is here, you did not let me count the number of carton box" Answer: "I swear everything was there". It took me 30 seconds to realize that my Garden Shed was missing... they had to go back to the warehouse to collect it. I guess they receive a huge pression from their management not to acknowledge anything missing/broken item so they keep repeating the same sentences again and again. Extremely frustrating.
The team is so professional & helpful. Service charge is also reasonable. We shifted from Dubai to Abu Dhabi & I was not well, so they arranged even my kitchen & cupboard to that degree so that I could start my work smoothly. I am so much thankful to the team for this kind of service. They also did painting of my previous flat very neatly. I highly recommend this to others.
Saeed and his team were amazing with both our moves. I'd highly recommend these guys on there professionalism and ability to get a job done within a given time. They were always there before time and made sure each item was wrapped with care. The team is big, which means they have all hands on deck.
Never again. The broke half my stuff. Even the box that contained our China set (wedding gift). They even managed to break wooden furniture! And after I paid them 14000 AED they told me I did not have any kind of insurance coverage. Worst moving company I ever dealt with!
The team is not answering our calls and neglecting our continuous calls and questions! They keep saying:”We will call you””....but never called. They did not explain to us what we should do before receive our shipment abroad (despite iur messages and calls)....due to that we will pay extra charge which we should be exempted from!
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