Foreword: Before publishing this review I contacted the Manager/Owner to discuss about my experience. I received no feedback I had a bad experience with Pack n Move LLC. The deadlines were respected, the team members were (overall) nice but they were really careless. We had many things broken and what disappointed me the most are the answers I get again and again: "it is not us Sir" / "It was like that before" / "yes but it is a very minor thing Sir". My printer felt on the floor, the ink was linking (picture attached)... it was put back quickly in a carton box... and I discovered it the day after. A chair was cut when opening a plastic (picture attached) : "it was there before" A lamp was put with force in a carton box and was damaged: "yes but it as minor thing. Look, it is ok now". A tree branch broken EXACTLY next to their truck tire... "It was there before". again and again and again... In the end they told me that "everything is there, please sign the receipt". I told them "How can I be sure that everything is here, you did not let me count the number of carton box" Answer: "I swear everything was there". It took me 30 seconds to realize that my Garden Shed was missing... they had to go back to the warehouse to collect it. I guess they receive a huge pression from their management not to acknowledge anything missing/broken item so they keep repeating the same sentences again and again. Extremely frustrating.
Waris was very helpful and professional. He and his team did an excellent job moving and kept some of the things in storage as well. Packing and quality of work was top notch! Will definitely use them again
Used this company for our recent move to Arabian Ranches. Damaged a bed and flooring in one of the bedrooms. When we complained about it, they said we should claim on our insurance. A few days after the move, our son noticed some money was missing from his wallet. When we confronted the company about this, they told us they don’t care if we call the police as we had signed a paper to say the move has been completed.
Unprofessional and careless. They scratched our walls and floors and broke some of our furniture and denied they had anything to do with that. They stole money from my son’s wallet. When I spoke to the manager to complain about the theft, he told me that he doesn’t care if I go to the police to report it, he would just show them that I have signed that all was ok. And when I complained to the same manager about the damages they caused he blamed me from not getting insurance cover! Steer clear!
The team is so professional & helpful. Service charge is also reasonable. We shifted from Dubai to Abu Dhabi & I was not well, so they arranged even my kitchen & cupboard to that degree so that I could start my work smoothly. I am so much thankful to the team for this kind of service. They also did painting of my previous flat very neatly. I highly recommend this to others.
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