A lady which is sitting there is helpful and assisting me all the time.
Veterinarian service is good but Pet Mart inside is different. First day, the staff and their manager r not trying to negotiate with customer at all. Because of I purchased under 250 aed, so I can’t get a discount on the engrave name tag. I came back next day with a purchase of 1,300 aed in 1 transaction, so now the manager gave me 2 free name tags. With the customer service I think this should be improve. You will never know when the customer will come back and repurchase. You can’t expect or look down on your customer. I hope this will not be happen again with other customer.
New Managment team is really unprofessional and rude. I am with PetMart for last 3 years and previus staff and owner which I knew before were perfect and friendly, the groomers also were professional. However management changed and since then the deal we had for 3 years canceled suddenly. Today my dog had schedule a grooming same as last 3 years for every week, they wanted the money before taking him not when they bring him back home and just because I was sick and couldn't wake up to pay them money, they refuse to pick up my dog and driver just left!!! I called tham and I found out there is a new manager there who wanted to call me and inform me about the infection my dog had with his ears last month and she actually said I am not taking care of my dog and she knows better than me; the fact is that my dog is with me and i have been taking care of him for the last 15 years, and she tried to push me to use their own clinic not my own dog's DR. after I explained everything she actually wanted me to put my dog's life at risk....really unprofessional and bad behaviour towards an old client!!!!
After three years of taking my dog to petmart for grooming, the new management, stopped me because my dog is fifteen years old and too old to have an operation for an ear infection( risk of death). We have already discussed the situation with the management but the only response was that you are not taking care of your dog!!!! this is insane and unprofessional. I do not believe this is professional or even humane for a person or management team to say, instead of understanding the pain, they just ignored our family and rejected his presence in the area. PETMART, after three years of being a loyal customer, this is what we get in return??? All your staff know us that we had two dogs, unfortunately, one passed away; they were always friendly to both of them, but once the management team changed, everything changed. Instead of appreciating your customers loyalty and their pets, you just ignored and act on your best interest, which is totally ignoring us. Thank you for not being professional and just know what goes around,comes around.
Dr sohail is the best! Came for our first consultation gave us all the honest siggestions. You feel he is so real and care so much! Would recommend him to everyone!!
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