The most clean, modern, unique car repairs facility you will ever take your car to, well matched with the quality of work, without the extra charges. The all American manager has a way of simplified explaining the issues in a very clear way that anyone can understand. The place is more like a car clinic than an average garage. The staff is well spoken and very pleasant. My Range Rover now runs like new. To my astonishment, the manager even gave me a call few days later to make sure I was completely satisfied, not even my doctor does that. Will recommend Prime Auto to anyone I know that has car issues.
Amazing experience, the work was done quickly and with no hassle. The personal is very kind and attentive, and the service is professional. Coffee and water while you are waiting, but they finished at the time they told me. Free pick up and free delivery of your car is available, so you don't even need to go there. Wide range of products and services, for all the brands. Totally recommend it!
I took my car there after an RTA inspection failure, the guys pointed out what it needs to pass the test and gave me such a great deal that I decided to tell Osama the manager to give it a full inspection and fix it as if was his own. It was a wise decision on my part as he gave me a report of critical issues quote and handed me a list of few items to be done in the future. Even sent me photos and updates throughout the process including the genuine parts as they arrived. After the mechanics at Prime Auto finished, Osama informed me that she was ready as they say in American English, and offered to have the car to me as I couldn't leave work in time. Really I consider Prime Auto to be the "Royal Service" provider in Dubai
Super happy I found a trust worth mechanic shop to have work done on our vehicles. I had my BMW in for some repairs after getting a inspection done at another mechanic shop, who came back with all kinds of repairs, that just didn't sit right with me being that the car is fairly new. I was pleased to be welcomed by prime auto with free pickup. The owner is a really nice and customer service is top notch. After they conducted their inspection, they confirmed that most of the items that was previously quoted to be fixed from the other shop didn't actually need to be fixed. He did a full inspection and sent me videos of everything that he found, which was nice to see that level of transparency. I gave them the go ahead to get the items fixed and they kept me updated every step along the way which was also much appreciated. Repairs were fast and in no time my vehicle was delivered back free of charge in great condition. Because of prime autos honesty, I saved a significant amount of money. They don't up charge on parts or labour. Its so important to find a mechanic that you can trust and I found that with prime auto. Thanks for that. I highly recommend prime auto and will be referring family and friends to bring their vehicles for service. Great job and service.
Osama is really one of the best car mechanics in the UAE, he is a very decent person and he is very professional specially in American cars. Highly recommend him and his workshop. Good luck osama and thanks a lot for your great work you have done
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