Satguru Travel

Level 3ุŒ Latifa Tower - Sheikh Zayed Rd - Trade Centre - Trade Centre 1

About Satguru Travel

4.1 / 5

from reviews

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    SANGEETHA SAJI
    -
    June 07, 2024

    We recently booked a trip to Uzbekistan through Satguru travel agency, and our experience was extremely disappointing. Our group was supposed to travel together, creating fun and sweet memories, but instead, we ended up divided into two different groups. This completely ruined the sense of togetherness we had hoped for. Additionally, the agency failed to arrange proper food for vegetarians in our group. Despite informing them in advance about this, we were left struggling during the trip. This lack of consideration and planning was very frustrating. Overall, the mismanagement and lack of attention to our needs made this trip a regrettable experience. We had high hopes for a memorable journey, but unfortunately, it turned out to be quite the opposite. I would not recommend this travel agency to anyone looking for a well-organized and enjoyable travel experience.

    SAJI SASIDHARAN
    -
    June 07, 2024

    I recently booked a group travel package with Satguru Travel in Dubai, and the experience was nothing short of a disaster. Despite multiple assurances and a detailed call prior to our departure, the arrangements were poorly handled from the start. A significant part of our travel was the train journey, where Satguru Travel failed us. We specifically requested to travel together as a group, yet we were split into two separate compartments instead of being accommodated in a single one. This mismanagement prevented us from enjoying the trip together and significantly hampered our experience. When we provided feedback to Satguru Travel, their response was shocking. They dismissed our concerns, stating that this was the standard experience provided by their agency and even claimed it was normal industry practice. This attitude displayed a complete lack of accountability and concern for customer satisfaction. Moreover, the agency did not offer any apology for the mismanagement. Their indifference to our grievances was deeply disappointing and unprofessional. In conclusion, our journey with Satguru Travel was a regrettable experience. The poor arrangements and the agency's dismissive response to our feedback have left us with no desire to ever use their services again. I would not recommend Satguru Travel to anyone looking for a reliable and enjoyable travel experience.

    Parikshit Mukesh
    -
    May 30, 2024

    I recently had a very disappointing experience with Satguru. Not only was their initial service subpar, but their after-sales service was even worse. Despite multiple attempts to reach out and resolve the issues, I received no satisfactory response. The screenshot attached clearly shows the horrible client service I experienced. Their lack of professionalism and disregard for customer satisfaction is unacceptable. I would strongly advise others to consider alternative options if they value good service and support.

    Abdul Ajmal
    -
    May 30, 2024

    Recently travelled to Uzbek, and honestly it was a good trip because a fellow passenger decided to handle things instead of Satguru. The Satguru team completely went AWOL when on site requests need to be handled. The cherry on the top was, after explaining the experience to the concerned management, the response given was โ€œthis falls under typical travel experienceโ€. The lack of accountability is shocking. Would not recommend

    Sijo Mathews
    -
    June 25, 2024

    Two experiences in a row, a staycation and another international trip - both disaster. Made a mistake of falling for their smooth talk and assurance of a memorable for our group to redeem for the past experience we had. Well, memorable it was, for the wrong reasons. No coordination, total unprofessionalism and when we shared a feedback, their response was - "this is industry standards". And when the matter was escalated, Satguru Travels' response was, "we will give a voucher to few people in the group" to be used for future services with them (as if we didn't have enough already). Haven't understood the logic on that partial voucher when an entire group endured the experience. Anyways - long story short. Very bad experience. Wont use, wont recommend.

    Satguru Travel

    Our Address

    Level 3ุŒ Latifa Tower - Sheikh Zayed Rd - Trade Centre - Trade Centre 1

    Overview

    Satguru Travel, headquartered in Dubai, UAE, is a leading travel and tourism company renowned for its comprehensive travel solutions. With a strong presence in over 61 countries and a network of over 85 branches worldwide, Satguru Travel has established itself as a global leader in the travel industry. The company offers a wide range of services including visa assistance, corporate travel management, holiday packages, and tour activities, catering to the diverse needs of travellers.

    Services

    Satguru Travel provides an extensive array of travel-related services designed to enhance the travel experience for both individual and corporate clients. Their visa assistance service covers numerous countries, ensuring that travellers can secure the necessary documentation efficiently and hassle-free. The corporate travel management service is tailored to meet the specific needs of businesses, offering bespoke travel solutions that ensure cost-effectiveness and convenience. Holiday packages offered by Satguru Travel are designed to provide unforgettable experiences, with destinations ranging from local attractions within the UAE to international hotspots. These packages are meticulously crafted to cater to various preferences and budgets, ensuring that there is something for every traveller. The company also offers a variety of tours and activities, including city tours, dhow cruises, desert safaris, and tickets to popular attractions like the Burj Khalifa, ensuring that clients can explore and enjoy the best that each destination has to offer.

    Commitment to Quality and Customer Satisfaction

    Satguru Travel’s commitment to quality and customer satisfaction is evident in their personalised service approach. They strive to provide a seamless and enjoyable travel experience, supported by a team of experienced professionals who are dedicated to meeting the needs of each client. Their services are characterised by meticulous attention to detail, ensuring that every aspect of the travel experience is taken care of.

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