Udrive is the first car–sharing provider in the Middle East that provides car rental by the minute.
I used to have a good experience with Udrive, but recent changes have left me dissatisfied. They no longer roll over unused kilometers to the next day, and they charge you for exceeding the daily limit. Many of their cars seem to have mechanical issues, with engine error lights and strange noises. It's challenging to track your driven kilometers in the app, as there's no feature for it. Customer support can be a hassle, especially outside of their limited hours. Their advertised rates starting at 99 AED are only available in Sharjah for specific cars, which feels misleading. The app's user experience and interface need improvement. I'm actively looking for alternatives. New update : after 7 days i was charged for ~5 AED and after 20mins waiting for the operator they say it’s for Salik! They added it to our list since three months ago. Good job 👏🏽
AVOID THEM IF YOU DON'T WANT TO GET SCAMMED I got a car with a faulty engine - I called Udrive to let them now and parked it safely. First, they wanted me to wait until their team gets there - but could not tell how long that takes. I told them not to charge my card, as the car does not work. Support said she "will put in a request" - and of course, they had the gall to charge the full day on my card. The 'support' person was very strict in saying only one thing: "we have millions of customers and never make an error" Later, the e-mail says "our team found nothing wrong" , but also "We are currently experiencing high volume of inquiries" - so sure, you are abso-f***-lutely perfect, never make a mistake, but for some reason, you get _so many complaints_, you cannot even respond to them in time. Yes, I get it. UPDATE 1: even more scam? I got a call yesterday, where a gentleman explained that (despite what they wrote before) the car was indeed faulty, but they fixed it, and they would refund me 50% of the invoice. He also asked me if I can amend this review. So I went ahead and paid their invoice. Half a day later, no refund or credit, but my account is blocked without any explanation. HERE IS YOUR AMENDED REVIEW.
Stay away. It used to be a good car sharing service. Recently used them for one ride - I was massively overcharged for the trip to the point that taxi would have been much cheaper. Sent them an email - they promised to reply within 4 to 24 hours - this never happened. Sent another email - did not get a reply. Decided to call their customer service line - been on hold forever. They said their invoicing system is down, but were able to provide me with breakdown of cost. They have additional charges for some insurance - the app is not user friendly and they’re trying to make it look like you have to select one of the insurance options. Ridiculous customer service, no transparency. Used them a lot on in the past, but definitely will never do again. Not worth your time or money.
I have never had any bad experiences during my previous experiences driving their cars as well as contacting their customer care service. They always extends their assistance whenever I need one. One of my experiences was when i was involved in an accident where my electric scooter was left inside the trunk. So I contacted them to ask if the scoot was discovered then after just a few calls to confirm, they asked me to come to their office to claim it. Very smooth transaction with those people. Highly recommended!
Udrive is using very old cars/not maintained cars, customer services are not helpful System issues, for example. On app petrol is 98% and when went in there there was hardly any fuel in the car. Two times I took car on daily charge and both times VIP tag was not working. Infact one of the cars even didn’t have the VIP tag to top up petrol. Most recently I was forced to top up petrol from my own pocket. As per customer service representative they will refund the money. When I actually ask for refund they gave me Udrive credit to use for future trips.
Saves you money
Udrive provides you with the best driving experience at the most affordable prices. We believe in giving our customers the best driving experience without any of the hassles that come with owning a car. We cover fuel parking, and insurance.
We don‘t charge any monthly fees or require any financial commitments (no deposits). So what do you do? U-drive!
A diverse fleet of awesome cars
We understand that the car preferences of our customers differ. This is why we offer a wide and diverse range of cars ranging from raging American Mustangs to Subtle Peugeot saloons. You don‘t have to worry about insurance and maintenance. All we need you to do is enjoy the ride.
For more information on our listings and advertising please contact us today!